Aviation & Travel 
| Aviation Courses |
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CMS have extensive experience in design and delivery of disruptive passenger training for airlines around the world. Delivery Options: Option 1 Full delivery by CMS – One day instructor led delivery Option 2
Option 3 Delivery by CMS & e-learning combi – Half day mix of e-learning & CMS instructor led delivery Option 4
Air Crew - Disruptive Passenger & Conflict Management Cost: The cost for the Option 1 CMS delivery is £495.00 for a group of up to 16 persons, fully inclusive of all training materials & handouts. Prices for other options depend on a range of circumstances. Target Group: Cabin crew and flight deck of all grades Details: This course provides the skills required to deal with all types of disruptive passengers, from low level conflict through to severe disruptive behaviour and life threateneing situations. Designed to operate within the ICAO annex 6 security provisions:
Air Crew Train the Trainer - Disruptive Passenger & Conflict Management Duration: 5 days Location: At venues around the UK or on site at any other suitable venue of your choice. Target Group: Experienced cabin crew & flight deck training instructors Details: This course provides all the skills required to deliver the one day disruptive passenger and conflict management course, including delivery of the practical techniques for personal safety skills and full restraint:
Ground Services - Conflict Management Duration: 1 day Cost: £495.00 for a group of up to 16 persons, fully inclusive of all training materials & handouts. Location: At venues around the UK or on site at any other suitable venue of your choice. Target Group: Ground Services Staff including Check-in, Ticketing, Passenger Services, Gate Staff, Baggage Services etc Details: This course provides all the skills required to deal with low level conflict through to severe disruptive behaviour including life threateneing situations. Designed to operate within the ICAO annex 6 security provisions:
Travel Representative - Conflict Management & Personal Safety Duration: 1 day Cost: £495.00 for a group of up to 16 persons, fully inclusive of all training materials & handouts. Location: At venues around the UK or on site at any other suitable venue of your choice. Target Group: Travel Representatives and Supervisors on Location and at Airports Details: This course provides the skills required to deal with all types of incidents from challenging holidaymakers, from low level conflict through to severe disruptive and aggressive behaviour:
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Our trainers have significant knowledge of the unique environment on board an aircraft where the safety of passengers and crew is paramount. Delegates will learn the key skills needed to defuse conflict at an early stage and reduce the chances of conflict escalating. They will also learn a safe and effective method of fully restraining a passenger who presents a danger to the aircraft.