CMS Training - Managing Conflict and Personal Safety

CMS have now become very specialised in the provision of conflict training for local government organisations.  We have delivered a range of high quality courses to staff in over 25 local authorities across the UK.  We have extensive knowledge of the wide variety of roles that staff perform and the unique challenges that they face.  Our courses have received excellent feedback from delegates who found the training was both enjoyable and very relevant to their roles.

Delegates to these courses have included staff working in:

All of our courses are tailored to suit the varying needs of each authority, but generally fall into the following categories:

Conflict Management
A course for all staff facing challenging & aggressive behaviour in direct contact with service users.

Managing Telephone Aggression
For staff who face aggression and abuse on the telephone.

Lone Worker Safety
Essential skills for those who work alone either on or off authority premises.

Conflict Management for Members

Skills for elected Members in dealing with challenging situations

Managing Stress
A course covering the wide range of stress related issues, both in terms of public contact and internal pressures