CMS Training - Managing Conflict and Personal Safety

CMS define physical intervention as "the use of force that is maintained against resistance".  By it's nature, the use of any physical intervention results in an increase in the risk of injury to the persons involved.  It is vital that this increased risk is effectively managed and that staff using physical interventions are trained in their safe and lawful use.  We apply the following priciples to our physical intervention training:

• The use of force must always be considered a last resort in any situation.
• We will only provide physical intervention training as part of a conflict management course which includes defusing and de-escalation skills
• We will only train those skills that have been shown to be appropriate for each delegate based upon a prior risk assessment
• All physical skills will withstand legal scrutiny and fall within legal boundries including reasonable force, self defence and use of a statutory power
• We will carry out a practical assessment at the conclusion of each course to ensure that a satisfactory standard is met

Courses

The following courses include physical intervention training.  The final contents of each course is subject to a risk assessment process.

Lone Worker Safety: A one day course that develops skills for staff that work in isolation either on or off site, with an emphasis on risk assessment and planning.  Includes dis-engagements skills.  Read More... 

Conflict Management & Level 1 Physical Intervention: A one day course that develops the skills needed to effectively deal with aggressive customers and service users and use simple intervention skills to dis-engage from a physcial attack.  Read More...

Conflict Management & Level 2 Physical Intervention: A one day course that develops the skills required to deal with higer levels of aggression and violence that members of staff may encounter. Covers the law on arrest and the physical skills needed to safely and effectively restrain an arrested person.  Read More...