CMS Training - Managing Conflict and Personal Safety

A course aimed at all elected members and council officials in direct contact with members of the public in situations such as:

Duration: 1 day

Cost: £595.00 for up to 16 delegates.

Location: Any suitable venue of your choice.

Details: Each workshop will include modules on:

Recognising & Assessing Risk

A module designed to provide staff with the key strategies for assessing risk in dynamic situations and making appropriate choices in order to stay safe.

Strategies for keeping safe – S.T.O.P ^TM

Dynamic Risk Assessments – P.A.L.S ^TM

Understanding Aggression

This module gives delegates an understanding of the causes of aggressive and challenging behaviour and enables them to identify the early physical and emotional stages of aggression in order to deploy de-escalation strategies.

• The emotional & rational brain response
• Triggers of aggressive behaviour?
• Inhibitors to aggression
• Key aggression theories – Fight or Flight
• Physiological indicators to aggression

Defusing & Resolving Conflict

Delegates will look at the communication dynamic and explore the six key elements of defusing conflict. They will also learn a simple four stage resolution model.

• D.E.F.U.S.E ^TM – the six key elements for defusing conflict
• Communication Dynamics
• Physical, Emotional and Cultural blocks to communication
• Resolving Conflict – the L.E.F.T ^TM approach

Law & Policy on Aggression in the Workplace

This module brings delegates up to date in relation to the law and their own organisation’s policies and practices on work related conflict.

• Health & Safety Executive guidelines on Work Related Violence (WRV)
• Law on Self Defence & Reasonable Force
• Policy & procedures on aggressive service users
• Post incident welfare

Personal Safety & Disengagement Skills

A module designed to look at the practical issues of personal safety in all areas of work.  This module is not a “self defence” course, but will provide simple and easy to remember techniques to safely disengage from a situation and minimise the risk of injury to staff and service users.

Comments From Members:

 “Very interesting and worthwhile training. Will be useful for us all”
“Communication & role play was most useful as it pulled things together”.
“The style was exactly right” “Excellent - need more seminars like this!”
“Very useful training for situations we find ourselves in” “I enjoyed it all”
“Very impressive in terms of performance style and presentation”
“Very innovative delivery - one of the best courses I have attended”
“..an excellent course I would recommend to all staff & members”
“I feel more confident about dealing with aggression from the public”