CMS Customer Service

Exceptional Customer Care

A one day course that covers all the essential elements to enable staff to provide an exceptional experience for customers and service users. Includes modules on the key principles of customer care, the customer care tool kit, the six key stages of customer care and complaint management skills.

Effective Communication Skills

A one day course to enable staff to improve the effectiveness of their communication with both colleagues and customers.  Includes understanding the communication cycle, how to overcome barriers to communication, developing active listening skills and how to use communication skills to build rapport.

Assertiveness Skills

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and customers in a way that is productive yet maintains and improves relationships.  This course has variations available for staff and managers.