Training for the Private & Public Sector
Specialists in Managing Conflict & Personal Safety
Experienced Professionals
Our staff are all trained professionals who excel in their field. They have built up years of experience in their respective sectors and are ready to engage and provide your staff with positive, interesting and fun learning experiences.
Outstanding Support
Our dedicated support team respond quickly to any enquiry and continue to support clients at every stage of the booking and delivery process. Phone calls and emails are answered quickly in line with our customer support charter.
Great Value for Money
With our fixed price courses, costs for training can be as low as £23 per delegate. Our prices also included any work needed to tailor the course to client needs and therefore represent even better value!
No Hidden Charges
All of our pricing is given on an 'all-inclusive' basis. There are no hidden surprises as all associated costs - travel, accommodation, expenses, materials, certificates etc. are included in the course price.
About CMS
CMS Training Ltd
is an independent training and consultancy provider for the private and public sector. With a dedicated team of trainers and consultants, we help organisations keep their staff safe, improve the customer experience and comply with their legal obligations.
Since 2003, CMS have trained many thousands of staff in locations across the UK and overseas. Our clients include local government, housing providers, utilities and health services as well as high profile companies in hospitality, retail, aviation and manufacturing.
We work closely with our clients to ensure that programmes are tightly focused on their needs. We do not charge extra fees for developing bespoke solutions. Our pricing structures are clear, have no hidden extras and offer real value for money to our clients.
We are passionate about our work and our trainers achieve superb post course feedback and assessment results. We are confident we can offer the very highest quality training to you and your staff.
Have a look through our website for information about the consultancy and training solutions we offer. Please give us a call or email us if you would like to discuss any aspect of our services.
Our Courses
We are specialists in the provision of training in
conflict management and personal safety. We also offer a range of related courses that deal with
customer service and interaction.
All of our courses are now available as online, trainer led workshops.
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Lone Worker Safety
Courses for staff at all levels who work alone either on or off client premises. -
Managing Conflict
Courses for staff who face incidents of challenging or aggressive behaviour from customers -
Telephone Aggression
Managing telephone calls where the potential for aggression exists. -
Emergency Response
Courses for staff tasked with responding to critical incidents -
Mental Health Awareness
Courses that raise awareness on issues surrounding mental health well being of both staff and customers -
Equality & Diversity
Courses that raise awareness on issues surrounding equality & diversity in the workplace
Testimonials
"Neil, Pat and the whole team provide a first class, flexible and professional service at every touch point from answering queries through to follow up and post evaluation."
Karen H.Customer Service ManagerLocal Government
"I would recommend CMS to anyone who takes the safety of their lone workers seriously. Not only was it an enjoyable day of learning, it has given our lone workers the confidence to carry out their duties, assessing the risks and keeping control of situations which might escalate."
Wayne G.Health & Safety ManagerHousing Association
"Delegates really enjoyed the course but most importantly they came away thinking about how they could do their job differently to help ensure their safety. We achieved our aim with the help of CMS."